Returns & Exchanges

Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew. If there is an issue with your order or equipment, please follow the steps below.

Return Process

• 1.
  Contact Support

  Email our team within 14 days of receipt with your order number and photos of any damage.

• 2.
  Review Process

  Our quality control team will review your request and provide a return authorization for equipment or a replacement for coffee.

• 3.
  Prepare Package

  For equipment returns, ensure the item is in its original packaging with all accessories included.

• 4.
  Refund or Replacement

  Once received and inspected, we will issue a full refund to your original payment method or ship out your replacement.